The traditional copper landline network hanging over the streets of the UK is phasing out, making way for the transition to “Digital Voice” services by January 2027. This move signifies the end of the old copper-wire telephone infrastructure.
Following this shift, households will switch to making calls through their broadband connections. The nationwide change is one of the most significant transformations in UK telecommunications in years. To expedite the shift from outdated systems, BT’s Openreach network is implementing the “Stop Sell” initiative.
Under this initiative, major providers like BT, Sky, Plusnet, and TalkTalk will no longer offer new copper-based broadband and phone services in affected regions. The “Stop Sell” notifications have already been enforced in various parts of the UK, with an additional 238 exchange locations and approximately 1.69 million premises set to be impacted.
After the implementation of these measures, customers seeking upgrades or new services will need to transition to full-fibre broadband and digital phone services instead of relying on the legacy copper network. According to Openreach, the “Stop Sell” implementation occurs when 75% of premises in a specific exchange can access ultrafast Full Fibre services, necessitating a switch to modern digital services.
By early June, the “Stop Sell” rules will be enforced in 1,432 exchanges nationwide, affecting around 14.2 million properties. James Lilley, Openreach’s Managed Customer Migrations Director, emphasized the importance of the initiative in moving towards a modern full-fibre future and transitioning customers to more efficient and reliable digital technologies.
The shift away from copper-based services where fibre is readily available aims to streamline the transition to faster and more dependable digital infrastructure. This move also reduces the complexities and costs associated with maintaining both outdated and modern networks ahead of the forthcoming shutdown of the legacy copper-based Public Switched Telephone Network (PSTN) in less than eight months.
Digital Voice, BT’s advanced home phone service, leverages broadband connectivity to offer enhanced features such as Multi Call, three-way calling, and call diversion to any number, including mobile phones. While the call quality is expected to improve with Digital Voice, compatible Digital Home phones are required to enjoy these benefits.
For most households, transitioning to Digital Voice will not disrupt their phone usage habits. The cost of the new Digital Voice and broadband service is bundled into a single package price without any additional charges for Digital Voice services.