EE customers are being warned about a resurgence of a text message scam that prompts them to claim fake “EE reward points” before they expire. The scam involves a link leading to a counterfeit EE website aiming to collect personal information and money. Reports indicate a rise in such incidents recently.
Some EE users have shared their experiences on online platforms, cautioning others about the scam. One customer mentioned receiving a misleading text about rewards and advised vigilance. Another admitted falling for the scam momentarily before realizing and taking action.
Cybersecurity company Phonely has observed an increase in reports through its scam-tracking platform, where fraudulent messages pretending to be from EE are sent from random numbers. Phonely advises mobile users to be wary of unexpected messages regarding rewards, prizes, or expiring benefits.
Bryn Thompson, Phonely’s Marketing Director, highlighted the deceptive nature of these scam messages, emphasizing the importance of not clicking on links in unsolicited texts. EE has confirmed that they do not operate a points or rewards program and urged customers to disregard such messages and avoid clicking on any links.
The fraudulent text typically claims to offer points as a gift to high-quality customers, with a deadline to redeem prizes. EE reiterated that the message is not genuine and advised against interacting with unknown links or sharing personal information. To stay safe, recipients are advised to ignore messages about EE reward points and refrain from clicking on any links provided.