Virgin Media is set to upgrade some broadband customers to a more advanced router, offering improved performance and reliability. The upgrade will target users still using older Hub 3 and Hub 4 devices, with the newer Hub 5 boasting Wi-Fi 6 technology for faster and more stable connections. Eligible customers will be contacted over the next few weeks and months for the gradual rollout throughout 2026.
The Hub 5, equipped with Wi-Fi 6 technology and seven internal antennas, aims to provide stronger and more consistent coverage at home. Virgin Media plans to upgrade selected customers currently using older routers, benefiting thousands during the year.
If you qualify for the upgrade, Virgin Media will contact you directly, eliminating the need for immediate action until you receive notification. You can also check your eligibility by accessing your My Virgin Media account online.
To identify your router model, check the sticker on the back or bottom of the device or log in to the Virgin Media Connect app for confirmation.
Upgrading to the Hub 5 router can enhance your broadband experience significantly, offering wider Wi-Fi coverage, improved stability, and support for future updates. It is optimized for faster Gig1 speeds, enabling quicker downloads and streaming. Gig1 speeds allow users to download a full HD movie in under 40 seconds, more than 10 times faster than the UK average.
Wi-Fi 6, the latest wireless networking technology, delivers faster speeds, greater efficiency, and enhanced performance, especially in busy environments. It can accommodate more connected devices simultaneously, providing improved performance across different frequency bands. Wi-Fi 6 is energy-efficient, making it ideal for modern smart homes with multiple connected devices and high data demands.