Which? has unveiled its top current account providers, encouraging millions of customers to consider switching. The consumer rights group evaluated various product features such as fees, overdrafts, charges, and benefits, and surveyed more than 6,600 customers to gauge their satisfaction with their current accounts.
Six providers were recognized as Which? Recommended Providers (WRP), including Chase, Danske Bank, First Direct, Monzo, Nationwide, and Starling. Starling led the rankings with an 86% customer score and obtained its seventh WRP badge, excelling in online and mobile banking with a five-star rating and scoring four stars for customer service.
Monzo achieved an 85% customer score, receiving five stars for mobile banking ease and four stars for overall customer service. First Direct secured an 84% customer score and maintained its status as the longest-running WRP for over a decade.
Nationwide also scored 84%, receiving four stars for in-branch service and five stars for online banking. Chase, owned by JPMorgan, attained an 82% customer score, excelling in mobile app functionality and customer service.
Danske Bank received an 80% customer score, with positive ratings for customer service and online banking. Despite scoring 85%, Allied Irish Bank narrowly missed WRP status, while Revolut, scoring 83%, was not named a WRP due to operating as an e-money provider in the UK.
A recent Which? survey of over 6,600 current account holders revealed that nearly 37% have remained loyal to the same provider for over two decades. TSB ranked lowest with a 67% customer score, trailing Virgin Money, Santander, and Halifax, all tied at 71%.
Sam Richardson, Deputy Editor of Which? Money, emphasized the importance of switching to better providers for improved perks and services, urging long-term customers to consider making a change. Representatives from TSB and Virgin Money highlighted their commitment to enhancing customer service and digital banking offerings.
The Mirror reached out to Santander and Halifax for comments regarding the rankings.